Privacy Policy
Last updated: June 2026
Technowand Pty Ltd ("Technowand", "we", "us", or "our") is committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website at technowand.com.au or engaging our services, you agree to the practices described in this policy.
1. About Us
Technowand Pty Ltd is an Australian technology company providing managed IT services, cybersecurity, custom software development, and AI automation solutions to businesses across Australia.
Website: technowand.com.au | Email: hello@technowand.com.au
2. What Personal Information We Collect
We may collect the following types of personal information:
Contact details: name, email address, phone number, and business address
Business information: company name, industry, role, and ABN where applicable
Technical data: IP address, browser type, device information, and website usage data collected via cookies and analytics tools
Communications: enquiries, messages, and feedback submitted through our website or directly to us
Billing information: invoicing and payment details (we do not store credit card data)
3. How We Collect Your Information
We collect personal information:
Directly from you when you complete a contact form, engage our services, or communicate with us by phone or email.
Automatically through cookies, Google Analytics, and similar technologies when you visit our website.
From third parties such as referral partners or publicly available sources, where relevant to delivering our services.
4. Why We Use Your Information
We collect and use your personal information to:
Respond to enquiries and deliver our managed IT, cybersecurity, software, and AI services.
Manage client relationships, issue invoices, and provide account support.
Improve our website and services through analytics and feedback.
Send relevant communications, service updates, and marketing (with your consent where required).
Comply with our legal, regulatory, and contractual obligations.
We will not use your information for unrelated purposes without your consent.
5. Disclosure of Your Information
We may disclose your personal information to:
Staff and contractors involved in delivering our services.
Technology service providers including cloud platforms, CRM tools, and business software (e.g., Microsoft 365, HaloPSA).
Professional advisers such as accountants, lawyers, and insurers.
Regulatory or law enforcement bodies where required or authorised by law.
We do not sell your personal information to third parties. Where we use overseas service providers (e.g., cloud infrastructure outside Australia), we take reasonable steps to ensure they handle your data consistently with the Australian Privacy Principles.
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:
Encrypted website communications (HTTPS/TLS).
Access controls and multi-factor authentication on internal systems.
Regular security reviews aligned to the ACSC Essential Eight framework.
Secure disposal of data when it is no longer needed.
Despite our best efforts, no data transmission over the internet is completely secure. If you suspect a breach, please contact us immediately.
7. Cookies and Website Tracking
Our website uses cookies and similar tracking technologies to improve your experience and gather usage analytics. Cookies may collect your IP address, browser type, pages visited, and session duration.
You can disable cookies through your browser settings. Note that some parts of our website may not function correctly without cookies.
We use Google Analytics to understand website traffic patterns. Google's privacy policy is available at policies.google.com/privacy.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing the privacy policy of any third-party website you visit.
9. Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, outdated, or incomplete.
To make a request, please contact us at hello@technowand.com.au. We will respond within 30 days. We may charge a reasonable fee for providing access in some circumstances.
We may decline access or correction requests in limited circumstances permitted under the Privacy Act 1988 (Cth).
10. Complaints
If you believe we have breached the Australian Privacy Principles, you may submit a written complaint to hello@technowand.com.au. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on this page with a revised "Last updated" date. We encourage you to check back periodically.
12. Contact Us
For any privacy-related questions or concerns, please contact:
Technowand Pty Ltd
Email: hello@technowand.com.au
Website: technowand.com.au