Tech Support Hero

Technowand specialises in providing friendly solutions to its customers.
We listen to each other, and to our customers and we make changes (often very quickly).

We are currently looking for a responsible and capable individual to work within our service desk to support a range of customer technical environments. This is a highly varied role, across multiple technologies, with unlimited scope to advance your technical knowledge and your career.

The Role:

Respond to telephone, email, remote and onsite client support request in a timely fashion.
Troubleshooting, managing, monitoring and updating support requests and take remedial action.
Upgrade and installation of various hardware and software to customer requirements.
Support of both desktop and server software including system administration tasks.
Setup and support of desktop machines, network devices and mobile devices.
Creating and maintaining and updating of documentation.
Participation in occasional out of hours support tasks.

Requirements:

1 year (minimum) experience in a similar role;
Desktop support knowledge. You must be familiar with end user support and Active Directory to be considered for this role.
Some knowledge of Windows Server and Exchange.
A general knowledge of technical infrastructure from desktop to firewall.
An understanding of backup systems and software.
An understanding of ITIL and customer service principles would be highly regarded.
Excellent written and spoken English, with a great phone manner.
Great attention to detail and time management skills.
Fast and accurate keyboard skills, with proper spelling and grammar.
A current driver’s license and your own reliable transport in which you will need to travel to different client premises with equipment on board.

Benefits:

Technowand is growing and we are offering a competitive salary and huge opportunities to develop your IT career and take on additional responsibilities.

Please note:

Due to high volume of applicants, we will be in contact with the successful candidates to go through a phone interview, followed by a meeting.

Job Type:

Full-time

Experience:

Help desk: 1 year (Preferred)

If this sounds like you, please send your resume to us at hello@technowand.com.au