What is WordPress maintenance, and why is it important?

WordPress maintenance involves keeping your website secure, updated, and running smoothly. Regular maintenance prevents downtime, enhances performance, protects against hacks, and ensures your site stays optimized for SEO and user experience.

How often should I update my WordPress website?

Ideally, your WordPress core, themes, and plugins should be updated weekly. Frequent updates help patch vulnerabilities, improve speed, and maintain compatibility with the latest technologies.

What does Technowand’s WordPress maintenance services include?

Technowand’s WordPress maintenance service includes regular updates, daily backups, security monitoring, uptime tracking, performance optimization, malware removal, and ongoing support, all customized to your business needs.

Will my website experience downtime during updates?

No, we perform updates in a controlled environment to ensure your website remains live and uninterrupted. If we detect any conflicts, we resolve them before pushing updates to your live site.

How does Technowand ensure my website’s security?

Technowand uses advanced monitoring tools, firewall protection, malware scanning, and secure backups. Our team applies the latest security patches to safeguard your data from threats.

Can you fix my hacked or broken WordPress website?

Yes, our team specializes in repairing hacked, broken, or compromised WordPress sites. We identify vulnerabilities, clean up malicious code, and restore your website’s functionality quickly and safely.

What if I already have an in-house team?

Technowand can work alongside your in-house developers or marketing team. We provide backend technical support, monitoring, and maintenance so your team can focus on content and growth.

How much does WordPress maintenance cost?

Pricing depends on your website size, functionality, and support needs. Technowand offers transparent and cost-effective plans with no hidden charges—you pay only for what you need.

Do you offer emergency WordPress support?

Yes, our emergency WordPress support is available to resolve urgent issues like downtime, broken pages, or malware attacks and ensure your site gets back online fast.

Can I cancel my maintenance plan anytime?

Absolutely! There are no long-term contracts. You can upgrade, downgrade, or cancel your plan anytime with no cancellation fees.

Will WordPress maintenance help my Google ranking?

Yes. Keeping your WordPress site secure, speedy, and error-free helps visitors stay longer, which improves user experience and SEO performance. Better reliability can also boost your website’s local search visibility in Canberra.

How do I get started with Technowand’s WordPress maintenance service?

Simply contact Technowand’s Canberra-based team at (02) 6189 2299 or hi@technowand.com.au. We’ll schedule a free WordPress audit to assess your site, share honest insights, and help you choose the best maintenance plan.

Company:

United Legal

Industry:

Legal Services

Location:

Australia

Services Offered:

Personal injury, family law, criminal defense

Size:

A prominent mid-sized law firm serving clients across multiple legal domains

In the legal world, time is everything. It’s justice, reputation, trust, and revenue.

Every missed call could be a missed opportunity. Every minute of system downtime could delay critical filings or client updates. Behind every high-stakes case is a legal team that doesn’t just rely on sharp minds but also on reliable, responsive technology.

But what happens when the systems behind the scenes start to break down?

For United Legal, its IT system was becoming a growing liability to both productivity and client trust. That’s when they turned to Technowand for a long-term solution to eliminate recurring issues.

The Core Problem

United Legal was facing serious operational setbacks due to:

Outdated IT Infrastructure
Frequent system crashes and sluggish performance were hampering internal efficiency.

Unreliable Phone Systems
Their legacy phone setup led to dropped calls, missed messages, and client frustration.

Lack of Proactive IT Support
Their previous IT provider offered only reactive support, leading to delayed issue resolution, frequent downtime, and internal bottlenecks.

Why This Was Critical

Operational breakdowns impacted case handling and legal deadlines.
Communication interruptions disrupted their ability to service clients promptly.
The firm’s reputation and efficiency were at risk.

The Technowand Solution

After thorough discussions and a deep understanding of United Legal’s challenges, we proposed a comprehensive solution that included:

✔ Full IT infrastructure upgrade
✔ Hosted PABX phone system
✔ 24/7 managed IT services
✔ Enhanced security protocols
✔ End-user training and ongoing support

The Implementation Highlights

The Technowand team delivered a complete end-to-end IT upgrade through the following key steps:

1. Discovery & System Audit

Performed an in-depth review of United Legal’s existing IT infrastructure.

Identified system inefficiencies, communication bottlenecks, and critical security vulnerabilities.

2. Deployment of IT Managed Services

Implemented proactive system monitoring and regular updates.

Established a 24/7 helpdesk support for rapid issue resolution.

Introduced faster troubleshooting protocols to minimize downtime.

3. Rollout of Hosted PABX Phone System

Implemented a scalable, cloud-based phone solution.

Enabled advanced features: call forwarding, voicemail-to-email, and auto-attendant.

Ensured seamless internal and client communication.

4. Enhanced Security & Access Controls

Applied Conditional Access Policies to block logins from outside Australia.

Aligned IT systems with legal data protection standards.

Strengthened endpoint security across all devices.

5. Staff Training & Ongoing Support

Delivered hands-on training for staff to ensure confidence with new systems.

Provided ongoing support, regular check-ins, and system optimization post-launch.

The Results

After partnering with Technowand, United Legal saw:

~30% Increase in Productivity
Reliable IT systems and 99% uptime allowed United Legal’s team to focus on core activities.

Stronger Security Posture
With advanced security protocols and a Conditional Access Policy, sensitive data remains protected from external threats.

Seamless Communication
The new Hosted PABX phone system ensured consistent, high-quality client interactions..

Reliable IT Support
Proactive monitoring and 24/7 helpdesk support meant faster resolutions, smoother operations, and peace of mind for the team.

What the Client Said

“Technowand has been a real asset to our firm. Their comprehensive IT managed services, Hosted PABX Phone solution, and security enhancements have significantly improved our operations and client communication. We highly recommend Technowand to any organization looking for reliable IT services.”

— Smit Madhu, Business Manager at United Legal

Facing Similar Tech Issues?

If slow systems or unreliable support are holding your business back, Technowand can help you fix the foundation and grow stronger from there.

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