For a company that helps other businesses run smoother, internal inefficiencies aren’t just frustrating; they’re brand-damaging.

When systems go down, productivity stalls. When issues linger on, client trust starts to erode. That’s the situation Delta Business Solutions found themselves in.

Despite being a trusted provider of office tech and managed services, they were feeling the strain of unreliable systems themselves. 

It was time for a change. They needed a partner who could not only fix their immediate challenges but also future-proof their operations.

That’s where Technowand came in.

Despite being in the business of streamlining technology for others, Delta Business Solutions was facing its own internal IT roadblocks:

• Frequent system downtimes that disrupted business continuity
• Slow response times from their former MSP
• Lack of proactive IT support, leading to recurring issues
• Frustrated employees and dissatisfied clients due to poor IT performance

Reduced Productivity
Internal teams struggled with IT glitches, delaying work and deliverables.

Client Frustration
Service disruptions and slow turnarounds impacted client experience.

Budget Uncertainty
Unpredictable IT costs and reactive spending strained their operational budget.

Growth Blockers
Without strong tech support, scaling operations and innovation was difficult.

With a clear understanding of Delta’s pain points, we crafted a targeted IT and digital modernization strategy that covered:

✔ Comprehensive managed IT services and support
✔ Website design and development
✔ Custom software solutions 

Technowand got to work with a hands-on, robust IT support that included:\

1. Full Infrastructure Audit
Assessed systems for vulnerabilities, inefficiencies, and migration readiness.

2. Seamless Migration
Managed secure migration of all core IT services, including email, data, and business apps.
Ensured zero data loss and minimal disruption.

3. Proactive Monitoring & Support
Introduced systems to prevent issues before they occurred, reducing downtime.
Set up rapid-response support and regular updates.

4. Team Enablement
Delivered hands-on training sessions for staff.
Ensured ease of use and confidence with the new IT systems and processes

Here’s how our efforts showed up in Delta’s business outcomes:

~96% Reduction in IT Downtime
Business operations became smoother and more dependable.

Faster Issue Resolution (Under 30 Minutes Response SLA)
Drastically improved client and internal team satisfaction.

Stronger Security Posture
With improved policies and monitoring, data protection became airtight.

Predictable IT Costs
Switched to a fixed monthly fee, giving Delta control over their IT budget.

Higher Client Satisfaction
Reduced delays and smoother service improved client retention and feedback.

“Technowand has transformed our IT operations. Their proactive support and expertise have significantly improved our productivity and client satisfaction. We highly recommend Technowand to any business looking for a reliable IT partner.”

— Craig Davis, Operations Manager, Delta Business Solutions

Find out how Technowand can help accelerate your business with expert support, proactive IT solutions, and technology tailored to your needs.