IT Support Cost – What You Need to Know for Your Business Needs
October 9, 2020
Your business is growing and you need proper IT support. But at what cost? Here is exactly what you need to know about the decision-making process behind outsourcing your IT support. Cost is the area that most business owners focus upon – but should it be? What else is at stake and how could an IT support investment impact your bottom line? Weighing up the pros and cons when it comes to securing an IT support service can be daunting so it is important to understand what’s on the table before you proceed.
Whether you are looking for inhouse IT support or an outsourced managed services model, there are a number of choices available for your business. It truly is a case of selecting the best option that is tailor made for your requirements. It is imperative that you take some time to weigh up the pros and cons that are presented to you and don’t merely focus on cost. Choosing a cheaper option might save you some pennies in the short term, but it could end up costing your business a lot more in the long run.
Why Do You Need IT Support?
You must, first and foremost, protect your business. Whether you are a relative newcomer or a seasoned professional, your IT security, data and systems should be of the utmost importance when it comes to protection. IT Support is vital in terms of protecting what is most important – your data and your IT systems. Your people, your intellectual property and your privacy are paramount.
Professional IT support, regardless of cost, will save you time, delay and the unnecessary stress that comes with having an unprotected system. Having access to professional support staff on hand, who have ‘been there and done that’ when it comes to any issues to do with running IT support across a variety of businesses, is a safeguard against threats and a guaranteed protection of everything you hold dear.
What types of IT support can you choose from?
Inhouse Self-Managed IT Support
This will involve you hiring someone ‘inhouse’ to secure your systems and proactively manage and protect your data. The benefit here is that you’ll have an expert on site but you’ll also have to factor in the cost of a yearly pay rate (which can vary). You’ll need to hire a professional, which could really blow out your budget when it comes to the cost of IT support.
That is not to say that inhouse IT support is without its charms. You’ll have the benefit of having a constant support officer in place who can put out fires whenever it’s required and engage in proactive monitoring and management. It is just that you’ll need to take into consideration the cost of that inhouse day-to-day, year round support when it comes to your bottom line.
Remote Managed IT Support
This is potentially a more cost-effective solution as opposed to hiring a new staff member to specifically engage in IT support. You can have technicians visit you onsite, they can provide back up and support and they’ll assess your needs (creating a bespoke solution rather than a ‘one size fits all’ approach) to make sure the service you’re receiving is perfectly tailored to your needs. Outsourcing your IT support means you will be dealing with a professional company who has seen it all – another advantage as opposed to having just the one person channel their efforts into protecting and securing your systems.
Managed IT support cost will also factor in an ‘on call’ remote monitoring system that will mean you have support available as you need it around the clock. This will safeguard against attacks and potential data loss. You will be looking at replacing that yearly wage with month-to-month fees that are indicative of the way your business is moving and changing. This will mean no ‘surprise’ invoices whilst experiencing the pleasurable twin impacts of reduced downtime and increased productivity. Your managed IT support company will be well aware of your desktop requirements, any emergency action plans that need to be put into place and they will be able to work with your staff to help them improve their own online safety.
Your managed services IT support team will bring a wealth of knowledge and skills that can remotely service your workplace. This includes familiarity with systems, cloud management, hardware expertise, network security know-how, infrastructure management and a solid understanding of software applications. They will also be well equipped to offer you a range of other services including email marketing or social media management. There is untapped potential here for business growth!
Outsourcing Your IT Support – Cost and Other Factors
Cost is a consideration that any astute business owner must consider before making a decision. The cost of IT support, particularly ongoing professional assistance and management, must be viewed as a means to an end. Investing in appropriate IT support means that the complex day-to-day organisation of systems and data management can be made simple. Imagine the time (and stress) that you put into your self-managed business IT support as it currently stands. Now imagine the ways that those efforts could be better spent on growing your business. This is a cost that makes sense and it is a cost that will see your business grow from strength to strength.
It is of vital importance to have preventative plans in place for any business. Imagine, for a moment, that your system becomes compromised. The loss of data, corrupted systems and potential downtime would have a catastrophic impact on your bottom line. Choosing the right IT support for you, regardless of cost, will mean that you can sleep safe in the knowledge that your systems are in safe hands. And that is what we mean when we talk ‘cost’. A monthly, managed IT support plan will ensure that your needs are accounted for and that you aren’t left in an unsafe stream without a paddle.
Eddie looks after marketing campaigns for Ironclad. In his pre-tech life, he worked as a journalist on the San Francisco Peninsula. Off hours, he dreams of England.