Can users reset their own passwords?

Yes, if Self-Service Password Reset (SSPR) is enabled in your Microsoft Entra ID tenant. Admins can configure SSPR under Protection > Password reset in the Entra Admin Center. Users must register their authentication methods before the feature becomes available to them.

Does a password reset require MFA?

It depends on your Conditional Access policies. If MFA is enforced on sign-in, the user will be prompted to complete MFA after using their temporary password. Admins performing the reset on behalf of a user are not exempt from their own MFA requirements.

How long do temporary passwords last?

By default, temporary passwords must be changed on the user's first login. They do not have a separate expiry window — the account will prompt for an immediate password change as soon as the user signs in with the temporary credential.

How to Reset a Microsoft 365 User Password

Published onMarch 27, 2026

AuthorRoma Chawla

How to Reset a Microsoft 365 User Password

A practical guide for Microsoft 365 admins to securely reset user passwords using the M365 Admin Center and Microsoft Entra ID.

Resetting a Microsoft 365 user password is one of the most common admin tasks — but doing it correctly, securely, and in a way that doesn't leave accounts exposed is what separates a well-run M365 environment from a patchy one. This guide walks you through the process step by step.