Custom-built platform streamlines job management

Canberra Communications provides services including home theatre design and installation, data and NBN cabling and electrical services across the ACT and region. Most of its 12 employees spend the bulk of each day on customer sites, such as homes and offices. But without a mobile-friendly job management system, technicians found it difficult to access and update job information while in the field.

Canberra Communications’ Greg Baynham says that the website redesign has had a significant, measurable impact on lead generation. “The website has worked out really well. We’re getting lots of traffic via online queries. Qualified leads are coming in every day, which is great,” he said.

Canberra Communications approached Technowand to develop a custom job management platform to resolve these issues. Using the job management system, Canberra Communications technicians can receive and update jobs and view technical/safety information from any job site. Canberra Communications needed its website to both:

  • Reflect its reputation as a local industry leader
  • Improve online lead generation.

Technowand worked with Canberra Communications to redesign its previous website, focusing on a professional look and feel and best-practice SEO techniques. Canberra Communications’ Greg Baynham says he appreciates Technowand’s professionalism and technical prowess. “Technowand has been very proactive in communicating with us. They always follow up phone calls with emails detailing what we’ve discussed, making sure we’re all on the same page. They’ve addressed issues quickly, which has been great,” he said. Project: Design, build and deliver an integrated, mobile-friendly job management platform and a mobile responsive, SEO optimised website. Services: Software development